Ready for the next digital leap? Here’s how artificial intelligence can work for your business’s future.
Artificial intelligence creates opportunities for business. With AI, you can improve the customer experience, optimize internal processes and perform in-depth analytics to power data-driven business decisions.
But, as with any new technology, the big question is not what but how. Adopting AI means another wave of digital transformation. Randstad’s research shows that 41 percent of businesses struggled with the last wave of transformation — and half of CIOs are doubtful about their company’s digital capabilities.
what are the main barriers to digital transformation?
Talent is one of the main issues standing in the way of successful digital transformation. CIOs in our survey pointed to several talent-related obstacles, including:
- shortage of specific tech talent
- failure to reskill/upskill current staff
- poor onboarding processes
- lack of internal digital leadership
In the journey toward digital transformation, the emphasis should not only be on technology but also people-led digital enablement. It’s about equipping your team to deliver a superb customer experience. As your digital strategy evolves, your talent strategy needs to evolve with it.
how does AI impact digital transformation?
Artificial intelligence (AI) is already reshaping various aspects of your business. So it’s crucial to understand where AI can be most effective:
enhancing customer experience
AI-driven chatbots offer a more personalized service, making online interactions smoother and reducing the load on your customer service staff.
streamlining process automation
Through robotic process automation (RPA), AI can efficiently handle complex tasks such as compliance and software testing. This liberation of resources allows your team to focus on higher-value strategic and creative tasks.
optimizing logistics and resource management
AI's capabilities in enterprise resource planning (ERP) can revolutionize logistics, inventory control and workforce planning, enabling businesses to operate with peak efficiency.
However, the integration of AI also introduces new challenges and responsibilities:
auditing and compliance
Automated systems need careful oversight to ensure they function within regulatory frameworks and meet compliance standards.
integration and task management
AI tools need to work smoothly with the systems you already have. Sometimes, they might create tasks that need a person to step in. Other times, they work best when a person starts the process.
strategic and creative input
AI is a tool, not a strategist. The human element is vital for devising business strategies and uncovering creative ways to leverage AI for enhancing customer experiences or identifying new opportunities.
Building an AI-savvy team is essential for AI to truly benefit your business. This forms a critical component of your digital transformation strategy, ensuring that your organization is not just ready for AI but also adept at using it.
how to include AI in your digital transformation strategy
People-led technology is always the key to successful digital transformation. To build your AI-ready team, think about:
process optimization
Review your operational processes to identify areas where AI can drive improvements. Think about who in your team these changes will touch. Getting this clear will help blend AI into your work routines more smoothly and effectively, making sure it makes a difference where it's needed.
upskilling
Provide targeted AI training sessions for your team, focusing on practical applications and problem-solving with AI tools to boost their capabilities.
recruitment
Prioritize finding candidates who show a real enthusiasm for innovation. While solid IT skills are a plus, it's more important to have team members eager to explore and adopt new tools and methods.
onboarding
When onboarding new team members, highlight your focus on using technology to enhance people's experiences. Show them how AI and data analytics fit into their daily work and are vital in providing top-notch customer service.
talent partnerships
For a successful digital transformation, consider teaming up with a talent partner like Randstad Digital. They can offer valuable support, especially when you're facing skill gaps.
want to learn more about building an AI-ready team?
Learn more about Randstad Digital’s talent-first approach to digital enablement.