challenge.
Our client, a leading insurance company, faced several operational challenges that were hampering its efficiency and customer satisfaction. The client has been a servicenow user for 7 years but was facing multiple challenges due to multiple unwanted customisations from a legacy implementation. The complex catalog interface with various variables resulted in delayed and inaccurate data submission. Manual processing of data entry, task assignment, and completion led to increased turnaround time and customer dissatisfaction. There was limited automation, lack of data mapping, and standardized automation practices which hindered optimization. Additionally, the absence of Active Directory (AD) integration required manual user creation and validation, further complicating workflows and making adaptability and change management difficult.
our approach.
Randstad Digital's approach to managed solutions involves a comprehensive understanding of client challenges, designing tailored solutions that leverage the latest technology, and ensuring seamless integration and automation. Our ecosystem empowers talent growth through continuous upskilling, digital skills development, and strategic partnerships, underpinned by our unique career architecture framework.
Randstad Digital implemented a redesigned UI with a catalog builder to automate complex catalog interfaces, built a backend table to automate data collection, and introduced sub-flows for task automation. They seamlessly integrated with Active Directory for automatic user creation and validation and configured Flow Designer for comprehensive workflow automation, enhancing adaptability and change management.
- Redesigned UI: Implemented a catalog builder to create structured sections and data collection, automating the complex catalog interface.
- Data Automation: Built a backend table to automate data collection, reducing the need for manual input and increasing accuracy.
- Task Automation: Implemented sub-flows to automate the generation of specific catalog jobs, streamlining task assignment and completion.
- AD Integration: Seamless integration with AD for automatic user creation and validation, reducing manual processing time.
- Comprehensive Workflow Automation: Configured Flow Designer for comprehensive workflow automation, enabling easier adaptability and change management.
results.
The implementation of Randstad Digital's solutions resulted in a projected 20% improvement in approval turnaround time and a 30% improvement in onboarding process efficiency. The upgrade efficiency saw a 40% boost due to tech debt reduction on the Service Portal. Overall, the onboarding process became three times faster, thanks to modern onboarding forms, enhanced workflows, and SailPoint integration.
- 20% Projected Improvement in the turnaround time of approvals and request fulfillment.
- 30% Projected Improvement in the time required to make changes to the onboarding process.
- 40% Projected Improvement in upgrade efficiency due to tech debt reduction on the Service Portal.
- 3X Faster Onboarding Process overall using modern onboarding forms, enhanced workflows, and SailPoint integration.
why randstad digital.
Randstad Digital stands out for its ability to deliver customized, scalable, and efficient solutions that drive significant improvements in operational performance. By leveraging our expertise in automation, data management, and workflow optimization, we help clients like this leading insurance company transform their ServiceNow processes and achieve measurable results.
Contact us to learn how we can transform your data infrastructure and optimize your ServiceNow workflows for improved efficiency and customer satisfaction.